Services

 

CTSolutions activities can be broadly separated into three separate but connected business divisions:

IT Infrastructure solutions, IT service management, IT products and consumables

IT Infrastructure solutions

CTSolutions IT Infrastructure solutions use the latest technologies to advance the business goals of our customers and all infrastructure work is carried out by technical professionals that are fully accredited.

As we see it, the two major challenges facing businesses right now are adapting to the speed of business change, and being able to put new business products and services into the market in a cost-effective manner. At the same time, driving out cost and adapting to market opportunities as quickly as possible remains a high priority.

From an infrastructure point of view, technology which has evolved over time instead of being planned from the outset can become unwieldy and can become a barrier to a company’s ability to embrace or adapt to change. Instead of helping, it can actually become a hindrance.

This is why CTSolutions think that cloud technology is so important – it gives companies the ability to turn on and off products, services and storage as they need them, putting them in the position to react to opportunities in the market extremely quickly.

CTSolutions IT infrastructure solutions include:

Virtual infrastructure and services
Private, public and hybrid cloud
Networked storage (SAN, NAS, iSCCSI, CAS)
Infrastructure assessment, design, implementation and support
Email management, including content filtering, high availability and compliance
Back up and recovery, as well as archiving and deduplication
Disaster recovery and business continuity solutions
Security and compliance

IT service management

CTSolutions IT service management provides managed services built around the information technology infrastructure library (ITIL) framework, from service strategy to full service operation. Amongst the services offered are:

Fully managed ITIL service desk
Incident, asset and configuration management
Desk-side support
Service level management
On-site skills and resourcing
Hardware and software support
Project management and logistics services
Remote infrastructure management

CTSolutions service management offerings are geared towards supporting and meeting the expectations that our customers have regarding the technology we facilitate. The goal of good service management is to ensure that users have continuous access to the tools they need to advance their business goals to the best of their ability.

The world increasingly relies on technology for business to function, and the quality of the experience a company has with its technology is a key enabler. At CTSolutions, we believe that good service management is what makes the difference between a bad business decision and a fantastic business relationship.

IT products and consumables

As part of CTSolutions full service offering, we can broker and procure products and consumables for customers, primarily in the following areas:

Procurement services with European delivery reach
Multi-vendor product sourcing maintaining global price agreements
Personalised service catalogue via web portal
E-shopping for all our client information and communications technolo\gy product needs.

For companies with multiple business locations and varied departmental needs, it can be a challenge to organise consistent products and consumables to allow employees to do business with the minimum slowdown. We negotiate the best prices and maintain pre-qualified catalogues that can integrate seamlessly with the needs of our customers, allowing consistent and cost effective service at any scale.

 

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Contact

Computronics Solutions
T: +353(0)22 20527
M: +353(0)86 828 0446
E: info [at] ctsolutions.ie